FAQs

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GeneralRegistrationAccountsPortfoliosAssessors (Instructors & Mentors)Troubleshooting
What is an e-portfolio and why do I need one?

Your e-portfolio is a record of your growth as an emerging professional in your chosen field. It will include a combination of artifacts (papers, products, projects, etc.) and personal reflection that you created in your CUNE graduate program.

Do graduate students need to purchase anything to get started with Chalk&Wire?

No. Your Chalk&Wire account will be set up after you complete the second week of your first course.

Who is looking at my e-portfolio?

Your e-portfolio work is 100% private. Not even your instructors can see your work until you submit it to them. When you reach the end of your program, you will share your e-portfolio with your Program Director. If you choose, you may share your e-portfolio with others by sending them a secure URL link – but that is optional and solely up to your discretion.

Can I still access my e-portfolio after it expires?

Yes, you can continue to access your e-portfolio once the account has expired with limited functionality. After your account expires you will still be able to:

  • Download your existing files.
  • Download clean, paginated PDF versions of any ePortfolio.
  • Download HTML website versions of any ePortfolio complete with a visual theme and navigation for local use or placement on other websites.
  • Edit text in your current e-Portfolios and author new ones for any purpose.
  • Link your ePortfolios automatically to email and social media such as LinkedIn, Facebook and Twitter.
  • Securely share your e-Portfolios with anyone for comment and review.

If your account expires while you are still an active student at CUNE please contact the help desk to renew your account.

How do I get a Chalk&Wire account?

Chalk&Wire accounts are set up by CUNE after you complete the 2nd week of your first course.

What if I can't log in after my the 2nd week of my first course?

If you cannot access Chalk&Wire open an Incident Ticket with the help desk.

Why can't I use a personal e-mail address with Chalk&Wire?

Authentication between Chalk&Wire and Blackboard is tied to your email address. The addresses must match for you to access Chalk&Wire from Blackboard links. Blackboard defaults to your CUNE.ORG email address.

Where is my portfolio?

Portfolios are automatically generated the first time you click a Chalk&Wire Assignment link from within Blackboard.

My Account has EXPIRED! What do I do now?

Contact the help desk. Tell them your Chalk&Wire account has expired. They will renew your account for 1 year.

Why don't I see the Chalk & Wire link when I log into Blackboard?

The Chalk & Wire links will only appear in your individual Blackboard courses. They will not appear on the My Institution landing page.

Why do I have multiple portfolios?

Many programs of study have multiple portfolios associated with them. Sometimes it is a separate Professional Portfolio used to house certain artifacts of learning. Other times groups of courses that are shared among different programs are housed together in one common portfolio (in this case, you will not necessarily be enrolled in all the courses nor are you required to submit work to them).

Why do I have extra courses in my portfolio that I'm not enrolled in?

Groups of courses that are shared among different programs are housed together in one common portfolio. You will not necessarily be enrolled in all the courses nor are you required to submit work to them all. Your grade is not affected by the presence of these extra courses in the portfolio.

What happens after I graduate and no longer have access to Blackboard?

You may continue using your account after graduating until the account expires by going to the external Chalk & Wire. Log into the site using the password you established when you first activated your account. (Tip: you may have set the same password you used for logging into your online courses. ) If it does not work, contact the CUNE Helpdesk.

What do I do if my INSTRUCTOR'S name isn't in the assessor list?

First, be sure you are correctly spelling your instructor’s name.

Do Not use salutations (i.e. Dr., Mr., Mrs., etc).

If this does not work, please contact CUNE Helpdesk and let them know who you are, what program you’re in, your instructor’s name and the course they teach. Once the support team has verified the instructor’s information, their name may be added to the assessor list.

Why didn't my INSTRUCTOR get my work after I added it to my portfolio?

It is possible that you uploaded work but did not submit it for assessment.

Submitting work is a two-step process:

  1. Upload.
  2. Submit.

All Chalk&Wire assignments have submission requirements which must be met before the ✓ Submit button will turn GREEN and allow the process to continue. Be sure you have read and followed the instructions carefully. View the Two-Step Submission Tutorial here.

If you need further assistance, contact the CUNE Helpdesk.

What do I do if my MENTOR'S name isn't in the assessor list?

If your Mentor’s name is not on the Assessor List, please contact the CUNE Help desk. Tell us your name, program, mentor name, mentor e-mail address. Once we’ve verified the Mentor with your Program Director, their name will be added to the assessor list.

What do I do if my MENTOR can't access Chalk&Wire?

First, be sure they have checked their junk mail folder. They should look for a message from “Chalk and Wire Portfolio”.

Next, if your Mentor cannot find an email with which to access Chalk&Wire, we need to verify that the correct email address has been provided. Please contact the CUNE Help desk with the mentor’s name and e-mail address.

Once the e-mail address has been verified, you may use the Retrieve a Lost Invitation option on the Chalk&Wire login page.

  1. Go to Chalk&Wire Lost Invitation Page
  2. Enter your Mentor’s verified e-mail address.
  3. Click Recover My Invitation.
  4. An e-mail will be sent to the mentor with “Your Invitation” in the subject line.
  5. The mentor may use the e-mailed link to access Chalk&Wire.
What are some basic troubleshooting steps?

Additional troubleshooting steps are available here.

What if my question isn't listed here?

Please contact the CUNE Help desk.

Be sure to include:

  • your name
  • course name
  • program of study
  • instructor name
  • a detailed description of your issue
  • list the troubleshooting steps you’ve already tried